FAQ

We specialize in a wide range of aquarium supplies including:

• Air Operated Aquarium Ornaments
• Aquarium Coral Ornaments (both delicate and durable options)
• Complete Aquarium Kits for beginners
• Professional Aquarium Equipment and Filter Media
• Artificial Aquarium Plants for low-maintenance setups
• Essential Aquarium Test Kits
• Quality Aquariums and Cabinets

Our products are carefully selected to meet the needs of both beginner hobbyists and serious aquarists.

Absolutely! All our aquarium ornaments, including our popular air-operated decorations and coral ornaments, are made from fish-safe materials. They’re designed to enhance your aquarium’s environment without compromising your aquatic pets’ health.

Yes! We carry equipment and accessories suitable for various aquarium systems, including BiOrb. Our selection of filter media and specialized equipment can help maintain your unique aquarium setup.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.

We offer two shipping methods:

1. Standard Shipping ($12.95 flat rate via DHL or FedEx): 10-15 days after dispatch – ideal for urgent aquarium needs
2. Free Shipping (via EMS for orders over $50): 15-25 days after dispatch – perfect for budget-conscious customers stocking up

Pro Tip: Combine multiple items to qualify for free shipping while getting all your aquarium needs met in one delivery!

We typically process and ship orders within 1-2 business days. Delicate items like aquarium coral ornaments receive special packaging to ensure they arrive in perfect condition.

Yes! We ship worldwide with the exception of some Asian and remote areas. Our trusted carriers (DHL, FedEx, and EMS) ensure your aquatic supplies arrive safely wherever you are.

Once your order ships, you’ll receive an email with tracking information. You can also check your order status by logging into your account on our website.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely.

Absolutely. We use industry-standard encryption to protect your payment information. We don’t store sensitive payment details on our servers.

We stand behind all our aquarium products. If you’re not completely satisfied, you can return items within 15 days of receipt for a full refund or exchange. Items must be in original condition with packaging.

Please contact our customer support at [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.

We’re sorry to hear that! Despite our careful packaging, sometimes fragile items like aquarium ornaments can be damaged in transit. Please contact us immediately at [email protected] with photos of the damage, and we’ll arrange for a replacement or refund.

Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours. Our physical address is 16 Conway Street, Shelburne Falls, US 01370, though we operate primarily online.

Yes! We’re aquarium enthusiasts ourselves and happy to help. Email us with details about your tank (size, current setup, fish species) and we’ll suggest appropriate products from our range of aquarium equipment, ornaments, and supplies.