Term and Conditions

Last Updated: [Insert Date]

Welcome to Fish Supplies! These Terms and Conditions govern your use of our website aquaticfishcare.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 License to Use

Fish Supplies grants you a limited, non-exclusive license to access and use our website for personal shopping purposes only.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, and images, is the property of Fish Supplies and protected by international copyright laws. Unauthorized use is strictly prohibited.

1.3 User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s operation
• Use automated systems to extract data without permission

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions for our aquarium supplies, including:

• Air Operated Aquarium Ornaments
• Aquarium Equipment and Kits
• Aquarium Filter Media
• Aquarium Test Kits
• Aquariums and Cabinets
• Artificial Plants and Coral Ornaments

However, we cannot guarantee that product colors or specifications will be exactly as displayed on your monitor.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in US Dollars and subject to change without notice. We verify prices as part of our order processing.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

3.4 Sales Tax

Where applicable, sales tax will be added to your order total.

4. Shipping Policy

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS with delivery in 15-25 business days after shipment

4.2 Shipping Locations

We ship worldwide except to certain Asian countries and remote locations. Shipping times may vary depending on customs processing.

4.3 Delivery Responsibility

Risk of loss passes to you upon delivery. You are responsible for inspecting shipments for damage immediately upon receipt.

5. Returns and Refunds

5.1 Return Eligibility

You may return most aquarium products within 15 days of receipt if:

• In original, unopened packaging
• In new, unused condition
• Accompanied by original receipt

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened Aquarium Test Kits
• Used Aquarium Filter Media
• Custom or special-order Aquariums and Cabinets

5.3 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Include your order number and reason for return
3. We’ll provide a Return Merchandise Authorization (RMA) number
4. Ship items to: Fish Supplies Returns, 16 Conway Street, Shelburne Falls, MA 01370 USA

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping fees are non-refundable.

5.5 Damaged or Incorrect Items

Contact us within 48 hours of delivery with photos of damaged items/packaging for replacement or refund.

6. Customer Responsibilities

• Provide accurate and complete order information
• Ensure someone is available to receive deliveries
• Inspect products immediately upon receipt
• Follow all product instructions and safety guidelines
• Use aquarium products only as intended

7. Limitation of Liability

Fish Supplies shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Improper use of aquarium products
• Events beyond our reasonable control

Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for information about how we collect and use your data.

9. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms or our products:

Fish Supplies
16 Conway Street
Shelburne Falls, MA 01370 USA
Email: [email protected]